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Feedback gevenVery disappointed with our experience. My dad is in a wheelchair after a bad stroke and is limited to what he can eat and he can only eat small portion. After queuing with my elderly mum and my dad in a wheelchair my dad asked for a small macaroni. He was told they don’t do a small macaroni. I asked to speak to the manageress and she confirmed they only do a small tomato pasta for children. I asked if she could put it through as this and got a no. My dad didn’t want anything else so we left. Felt like we were in a canteen with no flexibility. I wrote 2 emails to Dobbies with no response.
Went here with the family, the staff were very helpful in letting us know where we can find what we are looking for. Went to the café for some lunch, the scones and cake were very nice, the cheese panini was good. Got a good amount tea for three. Got through the check out quickly. The environment was nice, the toilets are clean. Wheelchairs are provided at the front for anyone who requires them. My brother enjoyed the aquarium area.
Don't waste your money, the food was horrible cold and uncooked. The place its self is freezing cold and the staff just rude. They don't care when you complain and it was over run with dogs, we were there for the meet Santa experience again don't waste your money and my granddaughter is petrified of dogs so not a good experience for her. We bought baubles no tissue to wrap things up and not even a word spoken from the person that served us shocking . To sum up just don't go avoid at all cost
Lovely breakfast served by the very friendly staff. Very generous portions and very tasty. Came in nice and early so queues were minimal.
Went to the cafe on a Friday lunchtime. The queue was almost out of the door. Layout not very well organised. You are running the gauntlet with your tray once you get you food, as the till to pay is quite far away and no more than 2 people can put their trays down at one time, so you have to precariously hold your tray until you can pay. I had a coronation chicken sandwich which was ok. Had a portion of chips but they were near enough stone cold.