Corporate Office Of Casa Restaurants

If you go to Casa on Parnell, ask for Bobby!! Wonderful young man with a great sense of humor. He made us laugh several times. He's exceptionally friendly, upbeat, and just the right amount of attentive. We also ordered turtle cheesecake for dessert and it was served with such artistic flair... literally. They drew us a turtle with caramel sauce! We have always loved Casa but the great and fun service made us grow even fonder.

Normally we love Casa. Being a bit averse to crowds (even before the pandemic) I've always preferred that we get take out to eat at home, and the way Casa staff never forget to include everything we need, even prepping various special request items in thoughtful and helpful ways, has always impressed us. The taste and overall quality of the things we've ordered over the years of being patrons has never once left us with any complaints... until tonight. I arrived at the time frame given when we called in our order, and still had to wait ten minutes. I'm fine with that. Totally fine. Good food is worth waiting, and it's always been good at Casa. Since I waited, I assumed it would be piping hot when our order was ready. Well, it wasn't. Every last item was lukewarm at best, with one being simply cold and we live only a mile away, so it wasn't sitting in the car or anything like that. We've never once had food that wasn't perfectly heated. The tepid temp of tonight's order was on top of the mildly stale feel of the garlic cheese bread. The lasagna carne amante portion was noticeably smaller than usual, too. We love Casa, and this will in no way keep us from frequenting your locations from time to time in the future, but tonight was shockingly below your usually fantastic offerings. We're not rich. We can barely afford to eat out, and when we do, we try to stick with known restaurants that we can trust to ensure our money isn't wasted. Tonight's money felt wasted, and that bums us out because we're such fans. As a side note, your entire staff wore masks the entire time I was waiting four our order, and that's GREAT... except the manager working the front was not wearing a mask at all, and was talking quite close to numerous patrons. When I asked a waitress why she had to wear one while the manager didn't have to (assuring her I was glad to see staff wearing masks, since I was as well), she said she had no idea. A couple really disappointing aspects about tonight's experience. I hope these things will be remedied the next time we order from Casa. I'm already looking forward to a better experience more in line with what we've enjoyed for years. Thanks so much for all the things you typically do quite wonderfully.

Visited on 12/29/21 , it had been about six months since I last visited. The service was pretty good as well as the food delicious and decent portions. But I was shocked at how much their prices had increased. A smallCasa salad, which used to be included with an entree, was an additional $3.29 and it was about half the size as what you used to get. I had spaghetti and meatballs and it was very good, but the cost was I think around $14.50 I was shocked. Next time I am going elsewhere to see if I can get good Italian food for less money ?

Extremely over priced for the quality and crappy service. Almost $20 for the Chicken Parm and it was super tiny and thin and rubbery….looked like they cut a regular one in half and served it to me. Absolutely ridiculous and it was cold as well. NOT a good experience!

As soon as you walk in the door it starts with quick exceptional service. The food was amazing !!!