The Honey Baked Ham Company - Alcoa

This review has nothing to do with their product… This review is solely on their customer service. I stopped in for a sandwich yesterday and the two teenagers working behind the desk acted like I was the biggest inconvenience because I was there to purchase a sandwich.These teenagers probably don’t understand the repercussions of their customer service attitudes and how that affects the mindset of a patron who spends thousands of dollars with an entity over the course of a year. Thanksgiving, Christmas, Easter, special occasions, extra gifts for clients and staff members… They don’t think about that and they don’t think about providing good customer service to the people who are in front of them. Hurry, Young workers… Get back to your Snapchat.

Had a small issue with a ham I ordered and the Alcoa location went above and beyond to make it right. I filled out a survey with my very minor complaint and they contacted me immediately. Their customer service was amazing, and the store itself was spotless and smelled delicious. Kelli was fantastic. Will definitely be back and would recommend to anyone.

For special occasions and if you try to impress someone, Honey Baked Ham offers incredible ham and smoked turkey. It is convenient and I never had a bad experience regarding customer service. If you live within an hour of Bentons, their “smoothed” ham and bacon are phenomenal. In any case, you are guaranteed an extraordinary meal.

Had a small problem with a ham I ordered, and the Alcoa site went over and beyond to make it right. I filled a survey with my very small complaint and they contacted me immediately. Your customer service was amazing, and the store itself was immaculate and raw delicious. Kelli was fantastic. Will definitely be back and recommend everyone.

Such kind and helpful customer service! I decided to try her sandwich combo, she recommended the Tavern Club and I was pleasantly surprised. It was tasteful and BIG and the bread was fresh and soft. I ordered a half lb of smoked turkey, which is also tasteful and balanced. Everything, even the broccoli stole, was tasty. I'm back.