Buffalo Wild Wings - Alexandria

The server was very nice and attentive, however the food was just gross. We found two hairs in the fried pickles, the chicken sandwich was tiny and more on the tray than put together, and the chicken tasted very old and smelled strange.

Why oh why didn?t I check the reviews first?! This was suppose to be spicy garlic wings..no garlic no spice just a box of dry OLD wings that looks like it?s sat under a light for a day or two..never again! Also, the ranch and celery was missing from the bag.

The customer service is bad! The quality of the food ordered was extremely poor, and not edible. After complaining about the qulaity of my purchase the store manager (intials D. R) had offered me a partial refund. My food was either undercooked or overcooked. The french fries were overcooked, and had the appearance of burnt fried potato sticks... DO NOT PURCHASE FOOD FROM THIS LOCATION!!!!!

Downgrading again to 2 stars bases on average experience over multiple visits. Generally, prepaid pickup orders are late and sometimes cold. It has been 20 min past pickup time and they 're moderately busy, and still waiting. They don 't give any status. I know theres a labor shortage and there are other customers but this is very consistent and they hand the food as if nothing is wrong. The pickup time is based on the internet order, so that needs to be changed to accurately reflect order readiness times. It 's not like the orders are late 10 min after ordering, but like 30. So 30+20 at this point is super late. Ordered takeout at around 700pm, estimated pickup time was 730pm. I arrived at 730 and was told the order was not ready. I waited 20 min as people came and went and decided to ask again. The associate went over to the box that holds pickup orders and picked my food. Given that the food was just shy of being 'warm ', I 'd say it was actually done at 730. For whatever reason, all the carrots and celery also came in multiple individual bags (8 bags total). Not sure if this is for splitting with multiple people, but it 's notably wasteful. The fries taste like they 're significantly old (a bit stale and room temperature). Otherwise, the menu is the same as any chain and the product tastes good. Price is ehh.

I feel terrible for writing this review. I dragged my friends here yesterday and bragged how this place is so good. We were greeted by a younger boy who sat us immediately at a dirty table. He grabs a towel a minute later and sprays the table which also sprayed us, since he sprayed from a few feet away from the tables surface. He then wipes the towel all over, whipping crumbs onto our clothes. Then, the service was slow. Didn't get plates for our appetizer until after we finished the appetizer. Waited a little while for our wings, this place was not very busy at all for a Thursday night. And when the wings came out, the dry wings were, well, dry and overcooked. Then, the host flung a piece of goo that he had his hands buried in onto the floor under our table, we picked it up for him and he immediately went to playing with it. Doesnt even wash his hands. It was not a great experience.