Tropical Smoothie Cafe - Alexandria

I thought I'd write a review to say this place is AWFUL. Managers are very rude for employees and have terrible customer service when problems arise. I worked here summer 2021 and it was such a negative working environment, disregard every day NOT HERE. The manager owners are all Ethiopia, so they talk to each other and it is their word against you. All in all, I would not recommend to come here as you are badly treated and other sites have better smoothies.

On a busy Saturday afternoon, I waited 45 minutes to receive my food. Somehow, my order was forgotten or overlooked. The upside is that the food and smoothies were surprisingly good. I had a Thai chicken wrap and a peanut butter cup. Despite the good food, I won't go back to this location. I have a low tolerance for poor customer service at eateries. The cook was kind and apologetic, but the manager wouldn't even look at us or acknowledge my grievance. What a terrible example of leadership.

Visits to this location have made me realize that maybe other tropical smoothies are not so bad?? Included a picture of my detox island green which tasted terrible (i threw it out) and was clearly darker than they ever are. Are you guys just using bad vegetables?? The copy/paste response from corporate goes to show about how much they care.

Really deserves a 0. these people are racists towards black people. the Ethiopian owner as well as the lady are very rude. They helped another customer before me (white) I was already in line waiting to place my order the customer asked if she could finish with her order, I asked could they open up another register so I can place my order because I had been waiting, the lady dismissed me and helped the lad, and when I asked for another associate to assist me the owner told me I can go somewhere else because I would not recommend this location to anyone. not to mention the guy kept rolling his eyes at me while I waited for my food. horrible individuals. another white customer came inside the lady was beyond nice and was going above and beyond to help him, but when other black customers came inside they were very short with them.

I go every day for my green island smoothie. I highly recommend Tropical Caffe because they make your smoothies fresh and the people working there is nice.