The Cheesecake Factory - Arlington

The staff here are always so kind, they are WONDERFUL and very hardworking! The times we’ve been here, they always make sure we are satisfied with our meals from start to finish. And considering that it’s always full, it’s quite remarkable that they’re so patient! An EASY FIVE-STARS.

Considering how the parks mall has degraded the last few years it’s no surprise Cheesecake Factory has too.We’re visiting Arlington for the death of a loved one and wanted a delectable dessert to help ease the pain of it all. We placed a curbside order on a Tuesday night for 4 items Funfetti cheesecake, Turtle cheesecake, Carrot cake and a brownie ice cream sundae. Simple enough, right?Wrong!My husband waited an unjustifiable amount of time in the curbside pickup before he finally just went in. When we got the order home 50% of it was incorrect.We received the Funfetti and the Carrot cakes. However, we received chocolate peanut butter cheesecake instead of Turtle and we received all the fixings for a sundae but no ice cream! Ice cream! The main component of a sundae. I’m not sure how you forget the main ingredient.It was hard to enjoy ourselves and the desserts with 50% of our party unable to enjoy their selections since the store carelessly messed up our order.We contacted the store immediately upon realizing their mistakes but we never heard back. For the cost of a piece of cake the least you should expect is the correct flavor. The staff at the Arlington location can do better.Edit: we contacted them as suggested the night of the order and have not heard back. We even filled out the customer satisfaction survey with this info and nothing. Their response is a canned message, there’s no solution to be had or we would’ve heard back already.

Absolutely loved the ambience and great service. The staff was very kind and they kept checking on us if we need anything. Would definitely visit again to try more dishes.

Been here a few times now and I finally found my favorite entree! We’ve sat at the bar with John, really nice very knowledgeable about the menu. Kayla was our cocktails waitress and I must say she was extremely patient helpful. They were extremely busy due to it being a Holiday weekend. The Shrimp Scampi is very delicious and I absolutely love their bread. Actually went to Tom Thumb to get me a loaf today! Of course you can’t leave without getting a slice of cheesecake, but consider taking it Togo bc the portions are big!

Much more organized than the Dallas site. I live in Dally, but choose to make the trip every time.