Sugar Factory Pentagon Mall - Arlington

Our service was excellent. Vee was our main server and she was friendly, helpful and made our first experience wonderful. Your helper servers were friendly and excellent. Our Mac and cheeseballs were not good. Flavorless, including sauce, and they were cold. Our burgers and club sandwiches were better, but much too expensive. Had to ask for more blue cheese on the Burger because it was not even noticeable at first glance. The milkshakes looked good, even though we didn't try anything. The banana column was very good and enough for 3 people. The music was crazy loud when birthday parties were held, but fortunately, it was rejected. I think we were more lucky than other critics for the Coronavirus outbreak. Capacity was down, diners were spread out, and there was no waiting time for our reservation. The food even looked like the pictures in the menu. Not sure we would have visited without Groupon because of the high prices.

Service was poor! The waiters had cleaned our own tables; the roll of paper towels delivered but not cleaned. waiters changed; Food and drinks took a long time to get out. Terrible customer service.

We celebrated an 18th birthday. It was a very disappointing experience. There were only two insane milkshakes. And they were from a lot of candy for the drinks. Our service was extremely slow. I was disappointed at the value of the money spent.

Everything was good, we can't wait to go back. I have already recommended this place to half the people I know.

Went for my son’s 8th birthday. We the adults and children attending, truly enjoyed themselves!!