Royal Hideaway Corales Suites

Excellent service and facilities! Rooms: 4 Service: 4 Location: 4

Very good attention from the staff and excellent facilities Rooms: 5 Service: 5 Location: 5

The hotel team deserves praise for their professionalism and friendliness. They were always willing to help and provide recommendations for places to visit and experiences to enjoy in the city. Her passion for creating an exceptional guest experience was palpable and reflected in every interaction. Rooms: 5 Service: 5 Location: 5

In three days we have not found a single member of the staff who is professional and knows how to give a good service beyond telling us yes, of course teacher, of course teacher . Of course they have a very, very serious problem in the HR department. Because we were also staying the three previous nights in a very close hotel where we paid a similar price and the staff was very professional so it is not a matter of other than a bad choice of staff. From going to the buffet for dinner and being told more than three times to hurry up that the buffet is going to close in 15 minutes and even turning off the lights with several tables still having dinner to treating us as if it were a favor to serve us. On the other hand, seeing holes in the bathroom towels in the room is also very disappointing given the 5 stars awarded to this hotel. The buffet is not up to par either, it is very small for the amount of people they receive. The reception staff check us in without explaining anything to us (the bellboy does it) and also when we ask him to go to the hotel restaurants he tells us uf that is full this weekend and almost the whole week which It is a lie since we entered the QR code of the room and we have been able to dine in the two-Michelin-star restaurant inside. It is certainly a shame to invest in making such a beautiful hotel and that all the staff they hire is so basic and unprofessional.

Amazing hotel. Our favourite in Tenerife. Truly five star. Spacious rooms with spectacular views, the biggest balconies. Breakfast is not to be missed. On-site food options are excellent and close to La Caleta village. We will be back Rooms: 5 Service: 5 Location: 5