Cold Stone Creamery - Aurora

Cold Stone is a go-to place for ice cream, regardless of the weather! We love exploring the rich and interesting new flavors, but we often find ourselves returning to our classics. While it's pricier than a pint from the grocery store, there's something satisfying about having it freshly scooped. The staff at this location, though young, handled the influx of online orders impressively well.

This place offers a delightful and impressive variety of handmade ice cream flavors and mix-in options. The first mix-in is complimentary! However, the waffle cones are rather plain and not worth the price, which nearly doubles when you add one. It's definitely a spot for indulgence, so be prepared to spend at least $8 for a small scoop (with a waffle cone). That said, it really does satisfy your cravings.

A typical example of this chain. The ice cream is great, and it’s fun to mix and match your own ingredients.

Very dissatisfied with “Lexi” the girl who checked me out. After paying during a rush hour I was putting cash away and she ordered me that “I can leave now” with rolled eyes very rude customer service. Ice-cream was good and all the other staff was so sweet and efficient. Just sad to see one employee ruin the vibes and service for the whole visit. Overall great staff and ran well. However wont be coming back after this visit due to not feeling welcomed as a customer. Hope to see some changes because the store is usually astonishing. Very disappointing.

All I wanted was to get some ice cream but instead I left very dissatisfied with the rude customer service Lexi gave to me. I felt her response was unnecessary and extremely rude. I am a plus sized woman and a woman of color I got a different response then all the other customers. She refused to serve me and made her nice coworkers serve me instead. When it was time to checkout I got attitude and rolled eyes. I’ve had great experiences at this location but after this encounter she ruined my visit and my view of this store. Some action needs to take place in order for me to return.