Subway - Brantford

Server had an attitude the minute I walked in. I ordered 2 foot longs and while he was preparing the bacon for the second sandwich I asked to add bacon to the first. He immediately became insolent and said this was the third time I've asked to change something on a sandwich.I have never asked one of their staff to do that, not sure if the mask made him think I was someone else. Regardless his tone was extremely condescending and rude so I said thank you and have a good day.I guess they are too big to notice the loss of a 2 time a week customer. But I will not be going back. I could walk here, but I'll jump in my car and drive the 3mins to the next one.

I am not writing any different from most of the people wrote. Worst customer service I ever faced in Canada since last 6 years. Server doesn’t know the word customer service. He was very rude and deciding him self how much I can have. So, I thought it’s free that’s why he is arguing so much for anything I ask to add more because he was adding barely any veggies. Guess what I had to pay for that too, Lol. Bought so called veggie footlong but end result was mainly bread and drops of sauce. I don’t understand Google’s rating where Service like these doesn’t deserve any star, still get away with 1 star.

One specific employee at this locations CONSTANTLY avoids wearing his mask.Today I witnessed him come up to the cash to help the girl who was serving me, he coughed in his hands and then proceeded to handle food in the back without washing his hands.They have not been following protocols for months now as this gentleman is the same one who I've seen with no mask on time and time again.Terrible.

The food is always good but the people and the place is so slow. I was there for half an hour while the lady was making my food and my partners food.Personally I don’t think it should take that long to make our food, especially if they were 1 sandwich and 2 wraps.

We were going out of town and placed our order at 1.00PM to be ready when we got home at 6.30. We were going to be home earlier and tried to call them to change the time. After a number of attempts and no answer we gave up. The order must have been made up for some time. The buns were cold and soggy. The sandwiches pretty much tasteless. We tried to reach them by phone to address the issue last night and again this morning. They are still not answering their phone. What a way to run/lose a business.