Papa Murphy 's Take 'n ' Bake Pizza

It is always something with this location. Secret rules struggles. If you close at 8 and I arrive at 750, why am I not allowed to order food? This is now the second time I have attempted to patronize this location, only to be told that I should have ordered online or came a little earlier. What is that? Seems like false advertising to me. Sad.

This place is always clean, friendly staff and great service.

I placed an order on Valentine's Day. Knowing that it would be busy, I placed the order online well advance before noon. I requested a 5:00 pickup. I arrived at 5:00 and was told by staff that they were very busy today and needed another 20 minutes. I visually noted that my order had 7 other orders in front of it by the line of receipts the staff gestured to. I left and returned 30 minutes later. The staff then told me that it wasn't ready and stated that there were 6 orders ahead of mine. The entire time I noted that walk in orders were being taken and filled. When I eventually asked for my money back after an hour wasted, the cashier told me that they could not refund online orders. At this point I lost my patience and told the staff they needed to make my order next. After waiting outside for another 10 minutes, a staff member came outside and simply handed me a cash refund. The end result was much of my evening wasted and ruined dinner plans for my family. I will not be returning.

Really sad how much down hill Pappa Murphys in Cedar Park next to HEB has gone down lately! They pretty much cut everything they put on their Pizzas in half. I’m talking sauce, cheese and toppings. I actually threw out the last two big slices because it was so bad! Someone must have bought them out and they got greedy? I won’t be going there anymore. The Cowboy is not something that will satisfy a Cowboy any longer! Oh I tried three times the last few months and it was all bad. Bummer it was my favorite!

This was the first time ever buying uncooked pizza that took 30 minutes to prepare. I didn't realize that you have to bake your own pizza. I only tried it because I received a coupon in the mail. Big mistake. Why would a company advertise cooked pizza in the pictures of their advertisement and have you cook your own pizza at home? I'm not used to this concept. Had I known this, I would have not ordered. The concept would probably be fine if they offered to bake it for you as well. I will never buy pizza from this place ever again