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Feedback gevenJust to note the reservation made here on Open Table is not a reservation but a “place holder for call ahead seating” per the managers words. I made a 7:30 reservation thinking I was going to be sat at 7:30 however at 8 pm I was still waiting for a table. When I asked the manager about the reservation she said it was as if I called ahead at 7:30 for a place in line. I still had to wait and was seated at 8:10 40 minutes after I thought I would be seated completely messing up the rest of our evening. The manager did apologize and we got a complimentary appetizer but that didn't excuse the entire reservation system. I don't believe they should be on Open table to take reservations if they are not going to adhere to them.
We decided to order a bunch of appetizers to start...original wings, Brussel sprouts, Mac n cheese balls. All were good but the wings were phenomenal! I had the BJ Brewhouse bowl and it was okay. My son ordered the chicken club and that was great. We of course had to try multiple pizookies. We ordered the salted caramel, triple chocolate, and the brownie Sunday pizookies. I, personally, am a chocolate lover, but the salted caramel was by far the best! We loved it so much that we're going back with the rest of the family next week!
We went to this restaurant for Valentine's Day and it was a great experience. I made reservations about a week earlier and got the time frame that I needed and we had great seats our surfer was absolutely amazing and the food was really good. I would definitely recommend going to this restaurant, they just have good food and it's reasonable and it's just a fun time to get out of the house
First time in the new location on Ray road. We used to eat often at the Chandler mall location. It still is a good all around restaurant and the new location offers the same atmosphere just a bit smaller. I'll continue going but it's a bit further drive.
This was our first visit to the new relocated BJs. We made reservations and though there was a 30 to 45 minute wait for walkins they seated us after a short wait from checking in. The menu is extensive, and a bit overwhelming, but one can find anything they want on the menu. My wife wanted to go for the prime rib special and it was very good and included a salad and dessert. I had the BJ's chicken. It came with mashed potatoes and asparagus and was delicious. I was concerned about service since the restaurant was so crowded but our server was prompt and attentive throughout the meal. I couldn't get my phone to pay the bill for some reason so I had to have the server do it. Overall we will definitely return.