Old Town Pour House - Chicago

The staff was friendly, welcoming and made us feel great about our visit. We went for happy hour and enjoyed a couple reasonably priced apps and wine and some of their extensive local beer selection. Highly recommended!

We LOVED the menu names and selections. So much to choose from. The Jon Bun Jovi cinnamon roll with orange glaze was amazingly delicious. The Peach Mimosas are a must! We liked everything about this place and the music background enhances the experience.

Usually love Pour House to watch any big game. Went last night for Boston-Miami Game 7. Not sure if they were just short-staffed, but the service was the worst I've experienced. Took someone 20+ minutes to bring us water (and we had to ask a busboy to bring us water after our server disappeared completely). My food came out 15-20 minutes after my friends' food arrived. I placed a to-go order and they left off one part of that order. They brought out an incorrect order of chicken eventually, which I again sent back to be corrected. The manager who was helping us was nice, and comped that part of our bill, but overall it was not a good night in terms of service.

The manager was absolutely horrible. She spoke to us in a condescending entitled tone. We ordered a large beer, not knowing you couldn’t drink it there. Our waitress didn’t mention this and it’s not noted on the menu. The manager rudely told me to stop drinking it and proposed no solution. After that we had no service whatsoever. On the check there was a 5 dollar surcharge with no explanation. I complained about it and it was removed with a horrible attitude. The food and atmosphere are great but the manager ruined the experience.

We were looking for a casual restaurant for a burger and beer. The wait staff was very attentive. The selection of beers on tap was phenomenal. Food was reasonably priced and tasty. We even received a sample appetizer (Buffalo Chicken Dip) as we were first time customers.