Dunkin' - City of Rome

My recent visits to Dunkin left me quite disappointed with the overall service quality. It's evident that there are some organizational issues that need attention from the management. One glaring concern is the lack of balanced attention between drive-thru orders and walk-ins/mobile orders. On each visit, I noticed that a majority of the staff (3-4 employees) were dedicated to serving drive-thru customers, while only one employee (or sometimes none) was catering to those who walked in or placed mobile orders. This imbalance creates frustration and longer wait times for customers who opt for walk-in or mobile ordering.Furthermore, I feel that the management could benefit from some organizational training to ensure a smoother operation. The customer experience should be consistent regardless of the order method chosen, and it's disappointing to see this aspect being neglected.On the brighter side, the beverages at Dunkin are generally okay, staying true to the brand's standard offerings. While Dunkin is known for its drinks, the overall service experience plays a significant role in the overall impression customers have.

Asked for lg iced latte with 1 pump of vanilla swirl and got 4 caramel and 1 vanilla swirl. These people need to make coffee as customer asks for not what they want to make. I am very disappointed. We pay 6+ for these to throw away.

The ONLY Dunkin I will go to. These guys do it right!

The absolute worse Dunkin. Can't even make an ice coffee correctly.

Wrap and coffee were both cold. And my coffee was probably one of the most bitter tasting coffees I've ever had on top of being served barely warm.