Dunkin' - City of Saratoga Springs

It was a fabulous and wonderful experience that I will recommend to everyone. Please do yourself a favor and visit dunkin!

The rude and grumpy old man that works the front counter deserves to be fired! I’ve never had a pleasant experience with him, and walking up to the counter greeting customers, with “what do you want” is hardly good customer service and food/drinks! This location used to have the best customer service. Not sure what happened or if there was a change in management over the last year or two, but they need to do better!

How are you going to charge me for a small cup of water. I get I’m paying for the cup but why can I get a cup full of ice for free?? This is Dunkin stop being cheap.

I stopped here to do paperwork and link up to their Wi-Fi. What do you want me to say, it’s Dunkin’ Donuts. Generally watery coffee, sugary treats, and everything‘s overpriced. The bathrooms are clean. I accidentally dumped a homeless man’s coffee that he was resting on the edge of the garbage can while smoking outside and went into buy him a replacement and they gave it to me for free so I’m gonna have to say some really nice folks work here and I appreciate them.

I ordered my coffee with cream and sugar and I got it black. The service was terrible! It's ok to tell a customer thank you and have a great day. Especially when it's said to you. No response at all from the guy at the window.