Dunkin' Donuts - Clemmons

I like coming to this dunkin donuts the young lady I interacted with Brooke was knowledgeable of her products had a great big smile was polite and attentive while she corrected the order.

The service here has terribly decreased-The Gm Kimberly Cherry has a nasty disposition POOR LEADERSHIP SKILLS AND CUSTOMER SERVICE,She became argumentative in front of her staff when I presented a complaint about one of her staff Melani..She argued stating I always complain and she has been their 3years When providing feedback suggesting the staff be trained the same way to GM Kimberly Cherry she insisted on being argumentative,poor example to the young people she oversee.THIS LOCATION SERVICE AND QUALITY HAVE MAJORLY DECREASED!

The service here has terribly decreased-The Gm Kimberly Cherry has a nasty disposition POOR LEADERSHIP SKILLS AND CUSTOMER SERVICE,She became argumentative in front of her staff when I presented a complaint of my Carmel coffee not tasting the same.She argued stating I always complain and she been there 3years not goin anywhere. I will be making the District manager and city hall of Clemmons aware,be very concerned withALL your CUSTOMERS GOING ELSEWHERE-The coffee finally was made correct by an employee I noticed that always make it correct.When providing feedback suggesting the staff be trained the same way to GM Kimberly Cherry she insisted on being argumentative,poor example to the young people she oversee.THIS LOCATION SERVICE AND QUALITY HAS MAJORLY DECREASED! (Traducido por Google) El servicio aquí ha disminuido terriblemente: la gerente general Kimberly Cherry tiene una disposición desagradable. HABILIDADES DE LIDERAZGO Y SERVICIO AL CLIENTE DEFICIENTE. Se puso a discutir frente a su personal cuando presenté una queja de que mi café Carmel no sabía igual. Argumentó diciendo que siempre me quejo. y ella ha estado allí 3 años sin ir a ninguna parte. Informaré al gerente del distrito y al ayuntamiento de Clemmons, que se preocupen mucho por TODOS sus CLIENTES QUE VAN A OTRO LUGAR. Finalmente, un empleado hizo el café correctamente. Me di cuenta de que siempre lo hace correctamente. A manera de GM Kimberly Cherry, ella insistió en ser discutidora, un mal ejemplo para los jóvenes que supervisa. ¡ESTE SERVICIO DE UBICACIÓN Y LA CALIDAD HAN DISMINUIDO CONSIDERABLEMENTE!

I wanted to use the bathroom before I placed an order. They have the bathrooms locked. I asked for a key to go to the bathroom before I placed my order as it seems backwards to place your order and handle your food with dirty hands. I was told I had to order first before I could get the key. (Traducido por Google) Quería usar el baño antes de hacer un pedido. Tienen los baños cerrados. Pedí una llave para ir al baño antes de hacer mi pedido, ya que parece al revés hacer tu pedido y manipular tu comida con las manos sucias. Me dijeron que tenía que ordenar primero antes de poder obtener la llave.

Went through drive-thru and ordered a hot latte. I had to wait for it and then somehow the drink they just made was lukewarm. This was my first time going to this location in over a year because of past problems and I see they haven’t improved. (Traducido por Google) Pasé por el autoservicio y pedí un café con leche caliente. Tuve que esperar y luego, de alguna manera, la bebida que acababan de hacer estaba tibia. Esta fue la primera vez que fui a este lugar en más de un año debido a problemas anteriores y veo que no han mejorado.