Bier Haus West - Cleves

I 've worked in the service industry before so it 's really hard for me to make this negative review. Saturday, August 24th, 2024 my family and I chose the Bierhaus to celebrate my grandma 's 90th birthday. We called a month before asking if we could make a reservation or reserve the party room. They let us know they didn 't take reservations and that the party room may be a little small for our party of 19 with 3 kids as well. They said they would have no problem if we showed up the day of and they could push tables together for us to sit at. I called the day of to let them know we 'd be coming in about an hour to give the servers a heads up. They ended up giving us 4 separate booths by each other which wasn 't ideal but we made it work and we were very thankful for everything they were doing for us! We ordered a few appetizers and drinks as the rest of the family showed up. We put in our food order and everything came out amazing. Our server was great! After we eat, we were cutting my grandma 's birthday cake and our server came up and said you all have 10 minutes to leave as there is a 2 hour maximum per table. Out of all the interactions, NOBODY told us about this maximum time rule so we had to pack up everything quickly and get out of there. People were still eating, and ordering drinks but that didn 't matter. On our way out we saw a tiny sign that said 2 hours maximum by the servers station. The way my grandma was rushed out of there on her birthday was completely unacceptable. Had we known before, we would have respected the time slot. Bierhaus, do better with your communication to customers and customer service. Out of all 19 of us, I can PROMISE not one of us will be back and I will continue to let people know of our experience.

First time there. Went on Monday about 530 pm and they were busy but still had no wait good service and food. The porkchops are big and very flavorfull.

My husband, myself, and some friends drove over an hour to have dinner here. Had to wait 20 min on a table, ok that's fine. Took at least 10 min to get our drinks, 45 min to get our food once we ordered it. My husband and our friends' pork chop were overcooked, and my husband's was burnt, not to mention very salty. He sent it back, and it took over 25 min to get the recook. My green beans were ice cold as well. Had to ask our server multiple time for boxes for our leftovers. The food was decent, but I don't know that it was worth the hour plus drive and not sure that we will be back. #sadlydisappointed

Thursday night 16 oz ribeye was fantastic. Looking forward to another visit. Jordan did a great job taking care of our party. We're sorry we didn't take Jordan up on the suggestion for a German chocolate cake to take home and eat on the couch.

Very nice restaurant alongbthr river. Wonderful food. THE CHEESE CAKE IS PERFECT.