Frederick's - Cockermouth

Me and my partner went to Fredericks in August, after spontaneously booking a cottage a week before. My partner booked this restaurant as a surprise meal for the trip which we were looking forward to. He booked the table and time in advance. We turned up at 7pm on the dot, when our reservation was made for, and were asked at the door to wait for 2 minutes- understandable. Got to our table and were given menus. We waited a good part of 20 minutes at 7:20 still with no one asking for our drinks order, never mind a food order, when other tables around us who has arrived later were getting served (it was not particularly busy this evening we went). Another 20 minutes (19:40) went by without anyone asking for food or drink. My partner went to the bar politely asking for someone to serve us. After a few minutes, and without one single apology, someone took our order for food and drink. My partner ordered 2 beers and a steak, which they never asked how he would like it cooked. We then waited another 20 minutes without any drinks or food. My partner and I got up and left, after he told the bar staff the situation. Not once at this awful restaurant did we get a word of an apology or any compensation for the service we didn’t receive. Most of the servers were young, which is understandable with their communication, but a simple sorry would have been nice. In future, please employ people who are confident, and have decent manners to apologise to pleasant customers who didn’t make a fuss when they were not served for an hour.

Our group of 5 enjoyed a fantastic meal; friendly and efficient service, lovely food, excellent value for money, lovely atmosphere. Thoroughly recommend. Great round off to a Lakes short break Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Lasagna, Cheese Cake

Lovely Sunday lunch Service: Dine in Meal type: Lunch Food: 4 Service: 4 Atmosphere: 4

Food was delicious, with a relatively short wait time. The hanging kebab was exceptional! The young waiter with glasses gave us excellent service will definitely come back here again. Food: 5 Service: 5 Atmosphere: 4

Good Meal type: Dinner Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 5