Bojangles - College Park

I called the store on old National to request some hot fresh food and no one answered the line, no manager would respond to the food refried Bo rounds and my chicken was cold from not being fresh.

I’ve been to this location before multiple times. Sometimes the tenders is a bit more hard than normal, but that was ok. On 1/20/24, I ordered through UberEats for a single Cajun chicken filet biscuit and 2 bacon, egg and cheese biscuits (one of which was a part of a combo). First red flag should’ve been I ordered at 9:35am and did not receive my order until after 10:50am. I was on the verge of canceling the order due to the driver informing me they were not accepting orders at the moment. However, after a few minutes they had my food and I went ahead and continued with the delivery. Upon delivery, I had eaten 75% of my sandwich and I looked at the last few pieces to see legs sticking out of my sandwich. I pulled the biscuit apart and there was an entire ROACH inside of the foundation of the biscuit. I immediately informed my coworker to stop eating as we just got food from the same place. Nevertheless, it resulting in me having a severe panic attack at work and having to call the ambulance. I called the store and whoever was on the phone was apologetic, but offering to remake a sandwich after finding a roach in it is an insult. This establishment after this needs to be closed down and deeply cleaned and exterminated. Now I am scared to eat out at any establishment. Just beware if you decide to eat here!

I ask for two sausage biscuits on light biscuits and guess what one was just burnt and one was just a dark biscuit. Bojangles is so inconsistent!!!!

The young lady at the window this morning around 8:30 was extremely nice. I Loved it!

9pm on a Saturday and no sides, but fries, pinto's and green beans. WOW. So one can add water to the package mash potatoes and stir. Customer service as well as products are no where they used to be. Why would we, the customer, want to do business with you if you don't have the product advertised.