Wongs Abergele - Conwy

We had a wonderful experience at this restaurant with our family. The staff was friendly and welcoming from the moment we arrived. We were quickly seated and our drinks order was promptly taken. After looking over the menu, we placed our order within a few minutes. The slime package for the boys was a hit, with well-organized and excellent quality slime that kept them entertained. The waffles with banana, strawberries, ice cream, and chocolate sauce were absolutely delicious. Even my picky coffee-drinking mother enjoyed her coffee. We will definitely be coming back to try more of the activities, such as painting and crafts, that other customers were enjoying. The boys are already talking about wanting to come back to build a Bear. We look forward to our next visit.

A day of what I thought would be great fun for the kids making slime turned into a lot of waiting, unknowns and leaving the place upset. Had booked a table previously through messenger and on arrival felt like we weren’t booked in. Given a table and waited a good 10 15 mins before a menu was even given. Then waited another 10 minutes till order taken. To then wait again another 20 30 mins before the slime activity started where then we just told to put this in, stir and left to own device. With a 3 and 5 year old this was all testing their patience. Especially the 3 year old. On top of all these waits, we saw other tables with children be offered glitter and shaving foam (at time had no idea why). We finally got offered the shaving foam but again left to just mix having not made slime before. But no glitter given even though I have boys they still love glitter. I had to ask for the crepes to be made asap at this point as I had lost the concentration of my 3 year old and my 5 year old wanted to do the other activities included in the summer package but the waiting times were beyond a joke for such young people. I also ordered a sundae with the boys package and had to ask for that to be made where by this point it wasn’t wanted anymore but felt bad cancelling it. When asked for tubs like the other tables for the slime to go in got told ran out. When someone did come to the venue with spare tubs no one came over and offered us any. Finally when paying as I wanted to get out as fast as possible there didn’t seem to be any niceties from the front of house staff if they could see that I was struggling. My boys have a love for slime and I thought the idea of making it at a place that has exceptional reviews would be brilliant for a treat especially as an added bonus they get to enjoy milkshakes and crepes. But it did not live up to those expectations and left feeling like I’d lost my money, my positivity on coping in situations of long waits with young kids and my patience. I felt as though we were not meant to be there and were a hindrance. I hardly ever write reviews but felt as though this one is needed today because of how it all went and don’t see how 5 stars have been given. Crepes lovely. Milkshake thick and tasty. Activities on offer fabulous and brilliant ideas. But the service and how the day went was not a positive for us. I find myself saying that I couldn’t and wouldn’t recommend this to anyone that I know. But I hope it was just a bad day for me and my family.

We celebrated my daughter's 6th birthday at this restaurant on Sunday and chose the Pamper Party option. I was initially hesitant about the price, but it was definitely worth it! We usually host parties at home, but I am now a fan of having them here. It was extremely convenient as they handled everything. The staff put in a lot of effort and the girls enjoyed all the activities. The festival hair styling looked amazing and the food was excellent. I highly recommend it!

What a difference a few years makes and a change of premises. Today my family had a slime party at the Sugar Den and after a few problem a few years ago this time the party was so well done A BIG THANK YOU Angela and girls your were great my grandaughter had a great time you were hands on and so helpful i could not fault anything., I would more than be happy to recommend

Great afternoon here, kids loved it. Very friendly and attentive staff made the kids feel special. Santa was great, well worth the money. Thank you