Moe's Southwest Grill - Crestview Hills

Tonight is my last time eating here. I went to pick up my order and this time the order was right but, the guy gathering the trashed, stopped and never washed his hands to make my chips, when I asked the other guy to do it, he stood there and talked to his friend about me like I was wrong for doing it. This place is very unsanitary and the folks are always rude, I’ve did plenty of surveys and instead of helping, the manager tried to send you to the store in cincinatti.. business lost.

I work in the TownCenter and this is my first time experiencing this..the burrito is completely cold and the cheese isn’t even the least bit melted…I didn’t rush to go get it, but you’d think the cheese would melt while it’s waiting for me. The tortilla isn’t even cooked..it’s chewy like when you first get them out of the package ..sad lunch day.

Of all the major burrito players, Moe's is my favorite hands down. The food is always delicious, and Chips and salsa are always free! If you order a burrito on Monday, they offer a deal through the app.

I haven't had Moe's since college ~2010) and never enjoyed it compared to other options like Chipotle because Moe's was always flavorless, dry, and without any seasoning. Unfortunately after trying it again recently nothing has changed and I honestly wish I could get my money back. I have no idea how people with taste buds enjoy this.

Shady practice. Had a birthday coupon for free burrito. Saw the price at check out, after girl scanned coupon price never changed. She told me it did. Get the receipt, bongo it never changed. They refused to refund. Told me to call mgr today. Not in today try tmrw. Every time we go here it’s something. Last time charged us for wrong item and argued that we had it.