Arby's - Decatur

Food was what you would expect from Arby's the service was okay except for the manager berating a worker in the back. Lol. We sat in the restaurant to eat and the bench was literally falling apart. Having said all that I do enjoy Arby's and will go back, just maybe do the drive thru.

Sunday after church we decided to go through Arby’s drive through to pick up lunch. There was cars in front of us and behind, but they gave up because the wait was too long and left. There were 2 cars in front of me. One got their order but the woman in front of us waited a very long time. I put my window down and realized she was asking them to take her order. She sat there over 5 minutes. Then she left. I was next. Someone came on after a couple of minutes, and said what’s your order? I told him. He says two-#2’s. I said two #10s. You said two #2’s. I then said two #10’s. T E N. He said hey did u just spell ten? I said yes. He yelled I ain’t taking your order! So I sat there a minute. Then I said did u want you know what we want to drink? Silence. I said Anyone? Nothing. Waited another couple of minutes and then I honked my horn. A woman cane on and was very nice. She said sorry about that. Can I take your order. No problem. When I drive up to pay, she apologized again and said she and only one other was working. Said she was overwhelmed. Trying to take orders AND cook. I said I’m very sorry but there is no excuse for your employee to be so rude. That was terrible customer service! She said we could come back for a free meal. I really appreciate her efforts to make amends. I thanked her. Her name is Latoya. She went over above trying to make a bad situation good. Her disrespectful employee was Caleb. He really gave Arby’s a bad name that day. I saw 10 cars leave and I see why! You should fire him, but I realize that kids don’t want to work these days so you have to settle for substandard employees. Give Latoya a raise! She earned it! Bless her heart!

15 min for a beef n cheddar, mozzarella sticks, and fries.......... How!!!???

Everything was hot and fresh. The young lady at the window was very pleasant.

Rudest group of lazy workers I've ever encountered everyone in the building should be fired