Mcdonalds Alvaston - Derby

I ordered a McPlant and the guy on drivethrough must have misheard and given me a McSpicy. For obvious reasons I went in and explained what had happened and the manager was really awkward about swapping it! She made a scene in the restaurant and said that’s what I ordered. I said I don’t eat meat so why would I order a chicken burger!

This restaurant can't seem to get an order for a bag of fries correct, even if you personally made and packaged it. We have never received a complete order here!

After numerous mess ups with food missing from orders, which they never do rectify when you go back. Long waits , milkshake machine that is always out of service, hot chocolate like dish water, rude staff telling you to just do one cause you want a hot chocolate not a cup of chocolate water, I very stupidly stopped here last night after swearing I would never use this one again but children wanted food. Ordered a wrap meal cheese balls and a chicken sandwich meal with milkshakes .milk shake machine as usual out of service , what’s the option frappe or a smoothie ok I’ll take one of each go to pay comes to £22 I said why is is that much have I had to pay extra for the drinks when your machine is out of order why am I being charged £5 more . We can’t do anything about it I said well I’ll have the drinks that come with the meal then so I ordered a milk and a water and they charged me £2.59 for those I thought a drink came with my meal hence it’s a meal deal so why am I paying extra? Well you always pay extra for drinks ,so the drinks don’t come with a meal cause it clearly states it comes with it . No only fizzy pop

Every time we visit McDonald's, something is always missing from our order. Even a simple order cannot be completed correctly. The prices keep going up, yet they still can't get it right. The food is barely warm, so I would recommend avoiding this place at all costs. Wyvern is much better in comparison. The staff doesn't seem to care when you call to report missing items, and they should be required to replace the entire order. Someone more competent should be checking the orders. Good luck if you decide to go to this terrible place.

This McDonald's location consistently forgets items on orders. I have to ask the staff to wait while I check the bag at the drive-thru and then wait again while they fix the missing items. I'm not sure why this happens at this specific location and not at others. I always end up waiting for my complete order.