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Feedback gevenI visited around 11 o'clock. I was able to find a couple of seats right away. The service was quick and efficient. The drinks were hot and the toastie was delicious. Overall, it was a great experience.
Went with partner who has disabilities and uses adapted cups. This was mistakingly left when we had to leave. The response from costa was “we accidentally threw it in the bin” Not even an apology or any suggestion how what they will do to solve the problem
I came in whilst shopping to get a hot sandwich and some cake. The staff were in a world of their own, it almost seemed like they were trying to perform some sort of cringy floor show you might see at a kids birthday party. Banging stupid and unnecessary rythms on the machines and then looking round for a reaction. Not being entirely sure what they're doing, or at least putting that across with their toddler like attitudes to work. Speaking to me (a customer they've never seen before) as though you're my best friend, some people don't appreciate such a rude lack of manners and social grace. Children leading children with a nonchalant attitude to customer service and an embarrassment to the company. I specifically asked for 2 cakes to come on one plate, this was ignored because you were only bothered about communicating jokes to each other, like the job comes second!? i asked for only a bit of cream, i got half a can of the stuff... i wi not be coming back, I'll go to a cafe run by adults instead.
I love costa coffee for a very nice latte and choc cake even better whens its free due to me having 7.50 in points,nice clean place and friendly staff aswell.
Early shopping visit required a hot drink on a very cold day. Called into the Frenchgate Centre Costa for a warm up. Not too busy but filling up fast. Service was great from Ava behind the counter. Drinks were hot and Bakewell tarts were lovely. No problems encountered.