Starbucks Coffee - Dunwoody

I spent 25 minutes waiting for caramel wrapper, all the people who give me the order, I have to ask for my order, the explanation was ridiculous.

Ok let me start by saying I work a lot with restaurant industry and I understand the problems with labor shortages and other issues. But this location is a disgrace to hospitality industry. They mess up regular decaf coffee, yes you heard that right. It has happened to me before several times in this location and I usually ignore it. Today I made the mobile order literally outside the shop and came in to pick up my coffee it was cold and not even Luke warm. I asked if I can get it warmed up The lady standing there (I dont want to mention her name) said rudely mam it just literally came out and yes it 's cold because you asked to add the creamer , oops my bad?! the barista adds oh mam that 's our last batch decaf and I can 't take your coffee back since you tasted it!!!! how else am I supposed to know that the coffee is not right? Oh what a shame that Starbucks customer service has come to this. Yeah after some back and forth she made me a new batch of coffee with steamed milk.. which was actually good.. so it 's not like they don 't know how to make coffee they just no longer care..It 's really a shame what has happened to this otherwise nice neighborhood joint. Starbucks envisioned to create a 'third place ' that 's not your home or office that you could belong, meet, grow and connect. Sorry Starbucks is no longer that 'third place ' it 's just another place where you don 't want to go!

This is the worst Starbucks I’ve ever been too. They were very racist towards me when I entered. I noticed when I walked in no one greeted me, they only greeted the white people and not the black people. Then on top of that they messed my drinks up for my Moblie order. When they remade my drinks for me they took forever and still made my drink incorrectly. This is by far the worst customer service I have ever received. I will never be returning to this location. Thumbs down ??

I never had a bad experience at Starbucks until I visited this one. No one greeted me, only “certain” customers were greeted. The African American female barista in the front has a very disastrous attitude, referring customers to as that “black guy”. What kind of service is that? How can you even hire someone of that character too represent the store of exquisite customer service. That “black guy” that’s very offensive. Since when did color have to do with getting a cup a coffee, as far as I’m concerned I thought coffee was black. Very racist. People of all color drink at Starbucks. Smh

I came to this Starbucks last week and the Barista, Chloe, made my day! She was so sweet and my drink was made perfectly! Definitely my favorite Starbucks in the area!