Dairy Queen - Eagle Pass

Our young male probably 17 yrs old cashier was nervous due to manager hovering over him making him think he is doing the order wrong. When he was doing it right. We were ordering with him while the manager was taking care of another guest. when I was looking at the menu she felt like taking over and was being rude and asking me what size I wanted when I was think and she kept repeating what size all rude!!! The male cashier looked so scared when she came over to hover him. That’s when you know that’s bad management! Paty Sanchez was the name on her uniform!!

According to old Ludivina, she is the very poorly educated manager with always a dog's face. I asked him for tuallitas and he only gave me 2 and there were 5 of us. It's always good food

Service representatives were not familiar with blizzard requested.

Ordering through drive thru is a very hostile experience every time. They don 't greet you nor welcome you. They answer with a very rude, Can I help you. They post products they don 't receive ever like the Velvet Cake blizzard for Valentine 's. They never got it nor took down the advertisement. They leave the ice cream to melt by the window. There 's no friendliness. Customer service is slowly dying.Parking: Lot is usually packed with parked cars waiting on their drive thru food orders. Getting in and out is difficult.

I’ve been to many restaurants. Some good and some bad…… yet Dairy Queen Eagle Pass made the bad restaurants look like they have 5-star ratings. Dairy Queen Eagle Pass failed to deliver proper customer service. When I went inside, I felt neglected. I was waiting at the front counter to order some ice cream…… 5 minutes it took for an employee to come and take my order. Once I got my ice cream, it was melted. I asked the manager known as Patty Sanchez if I could get another blizzard, and she dared raise her voice and yell at me. All I wanted was a damn blizzard!!!!!!! I would like to acknowledge the positive aspects of this place, but there are none. This place is horrendous. -100/10