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Feedback gevenBeen to this KFC a few times since it first open and have never had one visit where something wasn't right.The first time the drinks were flat, watery and the food was cold.The next visit the food was stale and the drinks were fizzy but wateryThe final visit the food was cold, stale and the salad was going brown and the drinks were flat and watery.
The outlet at the edge of Ely is easy to access, and is part of a larger leisure complex including a cinema, McDonalds, and some other restaurants. The KFC is typical in its offerings, with little in the way of veggie fare, but I guess the clue is in the name Kentucky Fried Chicken. Sides of coleslaw and corn are okay fillers though. The drive through is a bit of a marvel, as to use it you virtually circle the building with adverts on the entry wall, order on the back of the building, and pick up on the opposite wall of entry. All in all not bad as a fast food stop.
As not a regular user of Kfc we were impressed by the cleanliness of this venue . Ideally situated for a fast meal before or after a visit to the cinema . Portions we found are generous against some other chains .
I visited KFC and had a pleasant experience. The restaurant was clean, the staff were friendly, and there were no unexpected surprises.
I decided to try the drive-through despite a previous bad experience with slow service and mistakes in my order. Unfortunately, this time was just as bad. The food we received was completely different from what we had ordered - a large box filled with an excessive amount of low-quality chicken, four soggy and unappetizing corn on the cobs, and cold fries. The employee who served us was wearing a visibly dirty uniform and provided slow, inaccurate, and overall poor service. I would recommend avoiding this restaurant.