Rainbow Cafe - East Lindsey

Visited here a couple of times last week. Easy to miss the place amongst the colours of the nearby shops, fast food and amusements. As you go in this is one of the those good old cafes that do good food and dirt cheap prices, unlike some of the old cafes this one has kept pace with changing tastes and has a large varied menu. The rainbow breakfast pictured is only 5.50, now why there it sent a queue a mile long for this alone is a mystery, I can only think that they either consider it expensive unlikely), they don't know it's there, possibly) or the amusements and pub take up all there money! This is a must visit location especially for breakfast.

The staff in this cafe are ridiculously rude, it gets to the point in fact that you want to leave without paying, cafe unclean and staff have fag breaks whilst making your food, avoid this rubbish cafe.

We visited this cafe on our two week holiday to Skegness, it looked good as it was very busy, first impressions when walking inside was a good atmosphere. My partner her took a seat and I went to order, in order to get the staffs attention they tell you to ring a bell which I did not have to do as a lady came to serve me. She took my order of a small breakfast, she then handed over to another lady and oh boy this is where the trouble started.... The new lady serving me just looked up at me no “hello how are you” or “what can I get you”. I continued on with my order of a medium breakfast, bottle of water, orange juice, toast and Jam and a cup of tea. She had a rude tone, huffed and puffed when speaking to me about me about a certain item they did not stock that was on a board outside she stated “we don’t do that here it’s a completely different company” I was fine with this. She Presented me a bottle of water and asked my where I was sitting, she was about to walk off when I had to say “do you bring the orange juice over” to which she replied“yes” The food was bought over nice gentleman who actually had customer service skills, we still had to wait for the jam on toast and cup of tea, again which was perfectly fine but when bought over was launched onto our table by the rude lady who just said “jam on toast” and “cup of tea” no extra milk, no sugar, no can I get you anything else or how’s your food, no nothing.... there is a little condiments area where you help yourself to knives, forks and milk. Upon looking around the establishment we noticed vulgar and intrusive signs demanding customers to “clean up after themselves and to put their dirty plates in a pot” and “because you don’t want to cook for yourself our staff will be working in heat so please be kind and patient” these signs are fine but they are put in a very rude manner overall it’s not very nice to be sitting around the table with these signs looming over you. It wasn’t only us who noticed the lady’s terrible customer service as other table were making faces at her and when one customer asked if they could have a cloth to clean their own table miss rude comes over with wet wipes with a fed up look on her face and wipes the table, she just throws your food items on the table and doesn’t even say “thank you” as if we’re not paying her wages. A smile goes a long way and manners cost nothing. She zooms around in pink slippers being rude to everyone and really shouldn’t work there or should be retaught how to speak to customers. Noticing another trip advisor review the management replied to the review and was rude on there, arguing with them it seems like bad customer service is a must with this place. As we walked past again they were all outside having a ciggie looking at you as you walk past thinking their the bees knees. We both work in food environments with customers and know what a good standard of customer service is. This place was not. IF the management looks at this review the rude lady had pink slippers and not very nice teeth. Re teach her customer service skills please. For the overall price you pay for the food not the customer service for the extra money go to a place where you can enjoy your food. P.s next time I will be going to maccies for better food, better customer service, better everything.

If you just need a quick bite and a cuppa, this is a great little cafe serving a wide verity of food at very reasonable prices. worth a visit!.

STRONGLY ADVISE TO AVOID THE PLACE IF YOU HAVE CHILDREN Absolutely appalling customer service the woman behind the counter is very rude left without ordering due to her being very rude and abrupt in front of mine and my friends kids no wonder the owners are trying to sell if they didn’t have her they might actually be making money will not recommend