Marks Spencer - East Staffordshire

I am a regular visitor to this M&S cafe in Burton and have never had a problem until today. I stopped by at 10:30 am and was told they had no eggs, even though the food court downstairs had boxes full of them. The only veggie option for breakfast was a cheese and mushroom toasty, which left me very disappointed. On a positive note, the staff were great as usual and the latte was up to its normal standard. However, not having any eggs was disappointing. Come on M&S, you can do better. Despite this issue, I will still be back.

I stopped by for a snack and a cup of tea. It was very nice and the staff was very good, despite being very busy. I will definitely go again and would recommend that you go as well.

I would like to express my gratitude to Dawn, one of the managers, for her assistance on Wednesday, 1st Feb, when I had a neck episode. She is a lovely lady with excellent people skills. Despite being in pain, she still made me smile. We had a long wait for the ambulance, but Dawn and Carl, the security man, were both lovely. Thank you from the bottom of my heart. These days, people are quick to complain but not quick enough to give praise. Thank you, Kaye Shelley. See you at skiing, Dawn. Don't forget the tins of salmon, ham, cheese, and crisps. xx

Despite my objections my Wife did a click collect on a food order for Christmas. What an absolute balls up of a system M S have in place! After driving around Burton on Trent in circles for half an hour trying to find the collection point which M S didn’t bother to tell us is on New St we eventually got there. The rear delivery doors were open and because there was a huge sign saying COLLECT BY CAR COLLECTION POINT I parked up and walked in. Went to the Desk to be served by 3 absolutely clueless Ladies. Firstly the order was in plastic Trays, not Bags. £172 of food and it’s not bagged up. Thinking ahead I’d put some in the Car so went to get them only to be confronted by a closed Door with a sign saying Employees only. Well I had to get out somehow so I opened it and went out, got the Bags and on my return got a mouthful of grief from a young Lady because it’s an Employee only door. Well there’s a sign there Sweetheart that says COLLECTION POINT so jog on. Eventually got the Order and queried the palaver over the Door? Apparently you are supposed to park at the rear of the Shop, walk all the way around to the main entrance and go in that way (and back with your order I suppose? How the **** hell was I supposed to know this? There was nothing on the Confirmation Email my Wife had, there is nothing outside the rear entrance to say Collections this way- . If I’d wanted to P around in the Shop I’d have gone to the Shop in the first place. Needless to say I went back out the way I came in! M S Click Collect? Never again!! I’ll risk the Crowds in Aldi next year and probably save a packet too!!

We stopped by for a drink late afternoon and had a drink and some millionaires shortbread. The sustenance was fine with the cafe being very cafeteria like. It was quite an impersonal feeling but nonetheless functional. It was clean and tidy, just soulless I suppose. Would I go again ...... maybe. If I knew someone who only wanted to go there.