Five Guys - Edinburgh, City of

Shown in the photo attached is how many napkins I and my friend were given between us. This is ridiculous and an unnecessary waste of paper. It’s sad to see Five Guys obviously don’t care about our environment.

This was an awful experience food wise. Staff were fine, food delivered in a timely fashion, it was just dreadful. The banana milk shake, although it did appear to have real bananas in it was also at least 50% sugar it was so sweet it caught the back of your throat. As a veggie the mushroom, cheese etc burger should have been my dream as it had all my favourite ingredients, it was just a sloppy, flavour free mess though. The lowlight (lol) of the event was watching my daughter eating the dog every mouthful was followed by a grimace. She gave up so I brought it home and can say the dog was perfectly happy with it. The one thing that was OK was the chips. They were mostly, but not all, the smaller ends of potatoes but they were far better than the other two fast food burger places produce. Still , if I could give 0 stars then I would.

For people who are used to burgers from McDonalds or BK then you are in for a shock! 2 hand crafted patties, a beautiful soft bun and any toppings you like. Phenomenal burger, if i had to mark it down for anything it would be a shade on the greasy side, but your ordering burgers, not salads, greese comes as standard. My son had the grilled cheese, he loved it, cant fault this place at all.

Went into five guys, expecting a welcome experience but was pretty appalled by the level of hygiene, I was under the impression that masks were mandatory but even with the guards having staff working with food and not wearing face masks, they were wearing gloves but I had seen one member of staff had blown his noise, put it in a bin that was right next to the grill, I can’t say that can be hygienic in the slightest and then didn’t change his gloves and straight away went to prep up the burger and wrap it before it was to be bagged and sent out. When I was waiting in the queue customers who had left their table to leave the table wasn’t then cut off and cleaned so someone wouldn’t end up sitting at a dirty table. Sad to see as Five Guys has been one of my favourite places for a burger but after the show of poor hygiene I would think twice about going. I would be expecting more especially for the price you pay that asking for basic hygiene precautions aren’t too much to ask for.

Arranged pickup for 6pm, arrived early and waited until 6.40 before cold food was presented, chips were cold and soggy and the burger was a let down, I wouldn’t recommend!