Arby's - Fairbanks

Do not take any badges no tables were clean would not give our gift card just staring at us

The staff was friendly and attentive, and the food met my expectations. However, the ambience of this restaurant, which opened less than a year ago, was disappointing. The floors were dirty, and the tables needed a thorough cleaning—they were sticky and had food residue. The windows and glass walls were smeared with fingerprints and greasy streaks, as if they had been cleaned with a dirty cloth. During my half-hour visit on a Saturday, the dining room had no more than ten people, and no one came to check on the cleanliness of the area. If they want to remain in business, they really need to improve their overall presentation to guests.

On August 8th at 7:45 PM, the staff managing the drive-thru need to take a breath. When we decided to upgrade our sandwich order to a meal, there was no need for the loud "oh my god" on the microphone. I understand they might have been having a tough day, and I genuinely hope the rest of their shift goes better.

Finally, we arrived at Arby’s. Outside, the chef taking a smoke break set the stage for what was to come. I placed my order and pondered my soda options while deciding to go for the best rib sandwich. When asked about my fries—curly or straight—the register was momentarily out of service, which I took as a sign of the food’s quality. When I got to the counter, the woman with claw-like fingers asked how many sauces I wanted. I requested three but ended up with four. It seemed she lacked motivation, almost smudging my sauce order with her unkempt nails. Despite this, my experience was quite enjoyable. I settled down to the soothing sounds of jazz music and the fake fireplace ambiance in the restaurant. Eating my sandwich felt intimate and indulgent, like Arby’s wanted me to truly unwind. But then, abruptly, my peaceful moment was shattered by some bellowing from the back: “JIMMMMMMM! Jim, your order’s ready!” It seemed Jim had likely lost his appetite after waiting ten minutes, realizing his meatball had been rolling around his order all that time. As I enjoyed my meal and my friends sat down with theirs, complaints started to surface. One friend didn’t receive all six mozzarella sticks he’d ordered—just four. If you’re ordering a specific number, you expect to get what you asked for. Another friend was confronted by the clawed lady, who insisted he say “please” for his ketchup. He came back to the table feeling diminished, having to plead for something so basic. Meanwhile, another friend ended up with a slice of tomato on his sandwich, despite specifically asking for none. How did that even happen? Why do we continually fall short as a society when it matters? If someone doesn’t want tomato, how can we fail to deliver on such a simple request? This is the America we find ourselves in today. We need to make changes at our Arby’s, one by one, because if we can’t get simple things like sandwiches right, what does that say about us as a society? That’s completely unacceptable.

This Arby's was quick and to the point ! I ordered, I paid, I got my food. The cashier was friendly and did her job. The food was good and hot !