Nazionale - Firenze

We loved our stay at Palazzo Castri! It's such a wonderful retreat after a long journey. The hotel is quiet and comfortable. The courtyard is a great place to settle in for an afternoon cocktail and appetizers. The breakfast here has a wide variety, from fresh made pastries to scrambled eggs with bacon or sausage. We had dinner at the restaurant the night we arrived after our long flight from Los Angeles. The food was very good and the service was outstanding. We have already decided that this will be out hotel on our next visit to Florence. I've read some of the complaints from other reviewers and I just don't get it. If there is anything the staff can do here to make you feel welcomed they will do it. Some issues just can't be resolved by the hotel you're staying at. I will never forget how accommodating all of the staff at Palazzo Castri were to us. Teresa was always gracious and eager to assist with restaurant reservations and calling a taxi for us. Camilla in the restaurant was always so pleasant and happy to serve us. Look forward to returning.

A really nice hotel in a great location. My only reason for not giving 5 stars was the small size of the room we stayed in. Very hard to get in and out of the shower and a larger person would have struggled. The room would have benefitted from more regular vacuuming as we noticed hair accumulating on the floors which was not solved by mopping alone. We especially enjoyed the spa facilities, which werebookable to ensure not too busy. They also had a lovely resident cat roaming the grounds.

The hotel was fabulous. I would consider this a 4-star property. Great location to walk to just about any place in Florence and close to the train station if you are doing day trips to other parts of the Tuscan Valley. The staff was amazing. All very nice friendly and helpful. The room and bathroom were bigger than most hotel rooms in Europe and extremely clean. I only had one small issue while we were there, and the manager took care of it. I would recommend this property and would stay here again.

The hotel is lovely. Rooms are small but nice. We had a chronic toilet issue that they kept fixing but kept recurring. Wasn't thrilled with mold growing on shower and the fact that the lotion and shower gel dispensers were not refilled.

Location excellent very close to Cathedral. The Staff were super helpful and attentive to us during our stay. Rooms were very nice and well maintained.