Chili's Grill - Frisco

Dinner time but only waited about 10 minutes for a table. Waitstaff friendly and courteous. Ordered take 3 with ribs, quesadillas, and chicken fingers. All were very good. They forgot my corn and when I brought it to their attention they broughtme a nasty soggy inedible ear of corn. I had too much food to eat anyway so it didn?t bother me. Left with a to go box. All inall pretty good!

Today, my server, ISAIAH, brought our food out with another server, BAILEY. BAILEY literally had her thumb on my son 's bread from the Cajun pasta and it fell on the table. She looked at it and didn 't say a word. ????I guess customer service went out thewindow because she didn 't say a word. I was expecting an apology and receiving another piece of bread for my son. Simple, right?Nope! Instead I had ask BAILEY for another piece of bread. Her response was unacceptable- Why? Just because? I giggled alittle to refrain from putting her in her place and responded with because the bread dropped on the table. She responds with OK, it 's free anyway and walked off. ??????????? ISAIAH comes back to the table (to remind us he would bring us bread) and Iask him to please remove my food (not son 's food)from the ticket and take it back. He responds with his manager has to speakwith me. AMBER, the manager, comes up to me and I advised her of situation. She handled my concerning complaint very well andremoved the meal, that I gave back. I recommend Chili 's train BAILEY on basic customer service etiquette. A simpleacknowledgement of her mistake and attempting to correct it would 've made the experience pleasant. It baffles me that ISAIAHmade several mistakes, forgot our drinks, plastic-ware, my son 's sprite and order but handled each situation with suchprofessional tactic. I know mistakes happen but it 's all about the way you attempt to correct them. ISAIAH and AMBER thank youfor being a great people! You represent Chili 's well.

Always great service at the bar. Good food quick service. Only thing I could say is raise the ac temp. Almost had to get a jacket in May just to drink at the bar. But nonetheless always a great experience.

I had a fantastic experience at this restaurant! I celebrated with friends and enjoyed my favorite dish. The service was outstanding; the staff regularly checked in on us and even offered us a complimentary appetizer to mark the occasion. The restrooms could have been cleaner, but I usually steer clear of restaurant restrooms anyway. Overall, I would give this place 5 stars!

The chips appetizer was excellent and nearly left me full. I ordered the quesadillas, which were decent but not remarkable. However, the portion size was quite large.