Tim Hortons - Gahanna

You have a red haired employee that needs fired. I 've been here and had good service before but this particular employee acts like working there is the last place they want to be. It 's a guarantee you 'll get fair service at best with them at the counter.Once ignored me and another customer at the counter for 10 minutes. Not even a We 'll be with you shortly or acknowledgement we were there.Another time I came in for a $2 latte and doughnut (same employee) Once again given marginal customer service and then I noticed I was charged full price for my lattes (Sign on display said $2 lattes after 1pm} I asked the employee about it and he looked at the receipt, tossed it back at me and said We must not be doing it anymore and walked away. Even though the digital sign still clearly advertised it. I was more upset about his poor customer service than getting charged full price. I 'll be going to Dunkin across the street more often where I 've always had good customer service.

I ordered a dark roast coffee. It was bitter and I had an appointment across the street, so I dropped my vehicle off and walked back over. When I shared the problem, the young man tried to explain that this is just the way dark roast taste. I explained that I drink this kind every visit (not this location), so I know what it tastes like. He stared at me. He seemed annoyed. Then explained that they make it every 45 minutes, but was not able to tell me when it had last been made. He then brought me a small cup to sample and I explained that I never drink it black so it wouldn't work for me to judge it that way. I told him to give me some sugar so that I could see if that might help.He lifted the entire box to the counter. It didn't help. He finally offered me a new one. From that same pot that had been sitting an unknown amount of time. He brought me a black cup. I explained that I had ordered a double double. He told me he would put it in a cup. He brought cream and sugar in a separate cup(but why? I hadn't tasted it). I accepted it, poured and mixed. but it didn't help. Another woman (white) returned her drink saying it wasn't correct. This same young man offered her an immediate apology and turned quickly to provide her correction. I noted this and then looked back where the dark roast had been sitting. The pot was gone, presumably to make a fresh pot. Good customer service would look like an apology and a cup from a fresh pot. This is an easy fix. I opted to not speak to anyone further. I've never been to this location before. I won't be back.

I bought breakfast from this location today I’m sick all day what a gross place. Will never get get anything from Timhortons forever because this is second incident to me in previous time I had uncooked bacon ?

This location need to train ppl to make coffee in good way ….coffees are so watery it’s not worth to pay even $1…I went back several time still same kind of coffee …..I guess it’s only this location .other location Tim Horton have the best coffee.

Only go here if you got a lot of time. Walked in and 3 people looked at me and did not speak. I continued to wait and they continued to glance my way and did not speak. After several minutes a guy came out from the back and reluctantly took my order. The coffee was good for sure but the service if you could call it that should be tossed out with the coffee grinds. Will not go back