Arby's - Gambrills

Place is great, idk why everyone sleeps on Arby's. Never busy, food always great.

It's an Arby's, not much else to say. Cleaner than most, so at least that's something .

Order taker somewhat friendly, no welcome, thank you just took order, the person at the window had no customer service skills, my order was inaccurate 1 curly fry 1 crinkle fry instead of 2 crinkle fry, brisket lacking sauce, fries not done inside more raw potato than cooked. Check order before pulling away from the window.

I got a free sandwich. I chose the reuben and it is NOT a wimpy sandwich! It was great. The fries weren't super hot, but it was a phone order and it was ready on time.

Wish there was a NO STARS did not eat here because, we and the couple in front of us, were ACCOSTED by the employee, who we found out was the manager even BEFORE we were able to order. We arrived on Saturday, March 30 approx. 4pm and while my friend and I were deciding what to eat, a lovely older couple came in and shared the coupons they had from the newspaper flyer The woman behind the counter (manager) immediately told the couple, who we let go in front of us, they could not share the coupons As she continued to adamantly scold the older couple for sharing when we interrupted and asked why we could not use coupons from a newspaper flyer. The response: they are not transferrable ....WHAT they are out of the newspaper you don 't have to be special to receive these? There are a total 6 people in the restaurant one couple eating, one couple you are fussing at, and me my friend. And, NO ONE in your drive thru line ...they are all wrapped around Chick Fil A (2 doors down), Burger King (next door) and Raising Cane 's down the road. and we know this because we passed them enroute to Arby 's and commented on the long lines. One would think that your store manager would not only welcome the business but also treat the few customers you have with respect and kindness. When we asked her to explain, all she could do was continually point to the fine print, but could not explain what that meant I doubt she knew. It makes no sense and is not the legal meaning on a coupon nor was it put on a the coupon in the spirit of having people not share coupons. Was she planting her stake in the ground on this because we were black? I have to wonder.So instead of providing good customer service, your business lost 4 of the 6 customers in/at the store on this day. My friend and I were not going to use the coupons anyway because they were not for what we wanted, but we and the lovely couple in front of us agreed to refuse supporting this location at that moment AND ever again. we all walked out! And yes, my friend and I will share our story on FB, IG and Tik Tok, as well as via word of mouth. Such a shame. Below is the legal and true spirit of having non transferrable in fine print on a coupon (from the newspaper)Transferring a coupon, from a legal standpoint, refers to much more than simply handing one to a friend. The transfer manufacturers seek to prevent involves three areas: duplication, distribution and compensation.