El Pollo Loco - Gardena

The worst experience I have wowwww we waiting like 20min in line no cashiers on duty wowwwww no lemons ???? bad service food is ok but to be honest the whole team at this location is orrible please people go to another pollo loco another location please tables dirty floor dirty attitude bad and worst experience ????????????????

I 've been on a streak of bad experiences at Pollo Locos all over LA. Tonight I arrived and there were 4 people ahead of me. It was busy but not crazy. Unfortunately this location must have been understaffed because after the cashier took the first lady in line 's order, the cashier began putting orders together. For both people who ordered ahead of me and online orders about 4 orders or so. Then she ran outside twice to deliver the curbside delivery. The two women at the front of the line began getting upset. They were yelling at the cashier and almost left. They felt ignored, all of the customers in line did. Around 12 minutes of not getting anyone to take their order, they yelled really loud. Then someone out of sight asked what was going on. The cashier explained how the ladies were upset because she couldn 't help them. Then a man appeared at the register, he wasn 't very happy about it. The two ladies even exclaimed What did you say ? Apparently not happy with his answers. Their experience with this man (manager? was not smooth and easy. I thought this was bad but got worse when I gave my order. I just tried ordering nicely not bringing up the long wait. This person was not nice and didn 't apologize for the wait. I tried using the El Pollo app for a coupon and I scanned it and he said OK and ran my credit card. I looked and noticed it didn 't give me the discount. Once again not apologetic he shrugged his shoulders and said you scanned it . I asked a couple more questions if it is not good at his location. He didn 't answer. Then I got a little upset at his apathetic attitude. I brought up the 15 minutes of standing in line with no cashier. He gave me $2 back but didn 't apologize and rushed me off. This used to be one of my favorite EPL locations, but now I won 't go back.

I gave the restaurant five stars because it?s my favorite and they never let me down when it comes to my purchase!!! But today and the past few days the cashier has been sitting in a chair taking orders slowing everyone else in the store down!!! I thought maybe she had a broken leg or something else seriously might be wrong. Today she was having trouble with using the register and stood up to walk over to the guy who was desperately trying to get everyone their orders quickly!!! She was not helping to get the orders out for front counter in between customers when necessary!!! She needs to get up and get working like everyone else!!! Especially during lunch time!!! Overall, everyone else was doing a fantastic job!!! PS, she was very polite with the customers!! I will give her that!!!

Came in ordered the pollo bowl combo which came with so lil chicken I was like this is a rice and bean bowl they had no lemon ether

This location (Redondo Beach Blvd., Gardena), has served us sparrow-sized pieces of chicken, one too many times. And they are frequently overcooked. Just can't ignore this. The menu is great, but the experience is sub-par, and I've given many chances. Sorry but thumbs down. ????