Mellow Mushroom In Arl

I placed an online order at 4:27pm and was told it would be ready in 30 minutes. I have now been waiting an hour and am still waiting. Granted it is a Saturday afternoon, but the dozen staff members are all walking in slow motion and have little interest in actually serving the customers. Should have just ordered Dominos. Definitely not worth the hassle.

We love this location, and we had my bestie’s 40th there this past weekend. Service was absolutely amazing and they accommodated our large party with 0 mistakes! I highly recommend it to everyone! I’ve seen some other reviews about wait times, but what you have to realize is it’s fresh ingredients so it takes longer than places that don’t use this level of quality. It’s definitely worth it and they’ve never messed up an order in the dozens of times I’ve been there!

I really can’t say anything about the food because I never got to eat. I called ahead and advised the manager we had a big party (14) coming at 4pm. We sat down and ordered drinks and pretzels at 5pm still no pretzels and ordered pizza at 4:30 and 5pm no pizza. There were very few people there. My wife and I had to leave with my special needs granddaughter. The rest of the family stayed but everything was a mess. It’s a shame because we were trying to celebrate my son and daughter’s birthday’s.

I went with family to celebrate birthdays and after waiting an hour and a half they didn’t even bring out everyone’s food. Seems someone forgot to put in the rest of the order and we hardly saw our waitress so we couldn’t even get drink refills or ask where the rest of the food was. So some people ate and some people didn’t get to. We did not get to all eat together and have a nice dinner together. It was a very frustrating experience, and it wasn’t just us. Many others at the restaurant at the time had been waiting a long time as well without food. It was a terrible experience and staff seemed iffy on if they even actually were bothered about how terrible it was. I love the food, but I would never return to this restaurant. It was so frustrating that I don't see myself going to any other location ever again either. Don't go here if you aren't okay with waiting an hour and a half+ and then still not being able to eat at the same time as the rest of the people you're with. I would have had a better time celebrating my birthday at mcdonalds.

We waited 40 minutes and still no food . They couldn't even get our salads out in that length of time. It was after 2 pm so the place was empty . No excuse for this kind of poor service!!! We got up and left without getting our food. Stay away!!!