Dunkin' - Hamilton

For nearly 10 minutes there was nobody in this store. Myself and another patron shouted out towards the back of the store but there were no employees to be seen. I came back 15 minutes later and when I told the employees that the store had been empty one was completely distracted and simply didn't respond while the other looked aloof and said he was on break. Whoever the owner is of this store needs quickly to invest in training his staff. Anyone could have stolen property from this location and its clear the staff don't care.

1 star for service and food. 0 for atmosphere.It’s convenient because I live and work in this town and don’t always have the time to drive to the next closest one. I have a few things to say because it’s kind of ridiculous how this location operates.1) I am not sure about other locations… but this one doesn’t open until 6am. It hasn’t for months now. I can’t even place a mobile order until 6:30am… just to make sure they are actually open. I’ve placed an order before at like 6:15 and went to get it around 6:20 and they didn’t have it because they just opened. Might as well open at 6:30 at that point.2) I’m sure this ties into the later opening times. But there is never a consistent person working there. The roll over at this specific location is insane. I’m not sure if it’s more of a training location… or if the manager is not great (which would explain many things). Just an observation… and I’m sure it impacts the consistency of how the coffee is made… where 1 month it’s worth it and the next month it’s a waste.3) In the past (when I lived in the next town over) I would put my mobile order in and it would still not be ready. This also ties into #1. It was a 15 minute drive… and my 1 coffee and 1 bagel wasn’t ready. Plus I had to often wait another 10+ mins for my order. It could be a dead quiet morning or average. Didn’t matter.4) this is my visit there today after about a month or avoiding this place. My large coffee wasn’t filled to the top (there was 1/2 inch of missing coffee and a ton of ice). On top of that… it tastes burnt. Super bitter burnt. I don’t have time to wait 20 mins for a new one.So I again will be going to another location (or just getting iced coffee premade when I grocery shop). This location just isn’t worth it anymore. Ever since the pandemic it feels like the bar there has been set extremely low for employees. Burnt bitter coffee, it takes approximately 20 mins to do a mobile order, partially filled coffee, missing items, unpleasant workers… you name it. This location has it.

This location is great during the day, but I came in around 5:45 on a Saturday evening.. with two teens behind the counter. I asked for a hot latte, he rang it up as a coffee but told me I’d get a latte, so when I get to my car and try it, it’s just lukewarm coffee and not the latte I asked for. I’ll come back during the day

Was waiting for more than half an hour for my order. Then I got the wrong order and had to wait even longer. Very unsatisfactory and unprofessional.

Waited 30 minutes for our order, had to tell the girl multiple times what our order was. Turkey sausage on a croissant a egg and cheese on a croissant.Then when we got it, I had 3 sandwiches and didn't even get the correct one I ordered .. by far the worst fast food experience!