Wendy's - Homewood

I placed a mobile order today 1/29/2024 , I got to drive-thru to get my order , I was told they couldn 't find my order and told me I was holding up the line , made me go INSIDE and re-order , kept insisting I did NOT place a order when I showed them my receipt on phone they started making my food while their kids are in the dinning room , and then to get back to work with warm/cold food! Def would NOT recommend this place of establishment. Ignorant and ghetto at its finest! Never again!

5 th Wendy problem differential places that is it about gloves and diner in close and not enough responsibility so I decided stay away Wendy’s for while until new management and implement!

How is it possible this location 213 State Farm Pkwy, Homewood, AL 35209 remains open? Horrible service and staff. I have complained to management on several occasions concerning hour of operation...place is NEVER open at 6:30 am. Wendy 's corporation check the time of when they have a single order/sale in the last 3 months at 6:30 am. Let me answer for you NONE! Because despite someone inside being present. They will not take your order. Your company statement (see below) is a pure unadulterated lie. I read the reviews and clearly, Your company is ignoring the multiple reviews with almost the exact issue. This is possibly a waste of time, but posting in advance because I plan to go to this location again this morning Friday 1/26/2024 to show they are never open. I will post video proof on social media. Just maybe it will finally get the right person attention to improve service in the community where you are located. You need to shut this place down, if you are unwilling to provide the advertised service during your posted hours of operation!!!! McDonald 's, Whataburger and Chick-fil-A are always open in the morning during their advertised hours of operation. Take note.... so it can 't be a staffing issue!!From Wendy 's Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

I went through and ordered a #3, #4, and and #5 but before I could even finished my order the lady cut me off and said she’ll see me at the window then I told her my order wasn’t finished. After that I was told to pull up and wait, which I waited for over 15 minutes before I had to go in and ask what was taking so long, and I’ll also add that the Dr Pepper and strawberry lemonade I ordered with my meals were bland and had a watery taste. When I told them about my order they apparently did not even start on it and I had to bring my recipe in to show them. I was on my way to work and I went through this FAST FOOD restaurant only to not get my food FAST because the workers here were ARGUING WITH EACHOTHER, absolutely RIDICULOUS, will never come here again and neither should anyone else.

Not give there is not a rating for anything. Arrived in line at the drive thru on 11/16/23 at 3:23pm. There was 1 car in front of me and they did not take this customers order until 3:44 pm. (Not to mention the person had an attitude taking the order) I pulled up to the speaker no one said anything until 3:55pm and at that time it was we’re doing a shift change it will be 5-7 min. You should just close this store immediately