Little Caesars Pizza - Joliet

I order pizza from here on quite often basis and I usually have no problems, it pushes my nerves that there is never a hot and finished pizza, but it is not a deal breaker. I recently also discovered that they have a wealth of toppings that you cannot add in the app, but can add when you order in-store, back in 2022 I know, but also not a deal breaker. My pizza is always hot fresh and never burned except that once and the problem has been quickly and precisely corrected. Your close, fast-ish, not expensive and it is tasty no complaints at all. I would suggest ordering mainly on Friday and Saturday.

Online ordered, card was loaded, but restaurant was closed (doors locked, no one there). I sat an hour with customer service to get a refund, but I never passed hold music. Not sure how this could happen, but I would advise the order elsewhere.

An online order that should be ready at 8:14, so I went in and they told me that it would be ready in 10 minutes, so I went back inside after the 10 minutes, just so they can tell me that they cut it. It was finally 8:55 I have not yet received my order when I asked an employee regarding the order he looked at me, head on foot and ignored me. Another customer got their order and while she tried to tell them that it was a wrong order, they ignored them. At this point it was 9 and I still didn't get my order, so instead of escalating the situation, I just went and never got my order. I really don't know how this place is still open when he hasn't had any bad reviews for 3 years.

Wait 10 minutes, wait 30 minutes and get that. This pizza is one of the worst ever seen. 1. Not even cut 2. Literal handful sausage only sat in the middle 3. Cheese not evenly distributed 1/3 of the edge of pizza is only liquid cheese on tomato sauce. I get them to put a lot of pizza here for cheap, but as an employee you take a little pride on your job. Your feeding families and you serve them THAT. Whoever works the pizza line must be moved and a little personal responsibility for the food they make.

Dude at the front register was rude. I asked for a topping and was willing to pay for it. But he refused to add it or remake the pizza. Someone else before was happy to do it but dude had an attitude the entire time as if I was a bother. Definitely trying to talk to a manager.