Great Harvest Bread Co - Kennewick

Good place to sit down with the laptop, use the wifi, and study or work. Unisex bathrooms were nice. Had changing tables and wet wipesKid-friendliness: Changing tables in unisex bathrooms

We stop here frequently. The sandwiches are delicious!

Friendly staff. I picked up dinner rolls, they were excellent.

When I first moved here I was impressed with this Kennewick store compared to the one I used to frequent in my home state. Kennewick was clean and always had full shelves and delicious goods. Friendly service was hit or miss. Sometimes if lucky I 'd get super friendly service, other times not so much. Sadly as of late things have really declined here. But I put up with it because I didn 't really fancy driving out to Pasco. BUT today will be my last time here at Kennewick. Awhile ago for whatever reason because no matter how many times I asked no one ever had an answer, most acting like they never had the items I asked about like, why did you stop making the oatmeal chocolate chip cookie , answer, huh, we have the chocolate chip cookies, we never had oatmeal ...incorrect. Question: why did you stop baking cinnamon rolls without icing? ., we 've always had icing on it, you just didn 't see it because it melted , noooo, there was a time when customers had a choice, iced or not ...fact. At Kennewick. I got a cinnamon roll today (with melted icing) and it was severely UNDERCOOKED. RAW DOUGH. And it was disgusting. I got the spice cookies and on the bottom they were brunt! Nice. These I had planned to pass around to my elderly neighbors but because they were SO burnt I had to toss them. The store itself was a mess. Half the store was empty. While everything else was crammed in front of the counter making it very tight for us to move around. They did not have anything that was on the menu for Thursday. The counter person said it was because it 's the holidays. I shop Great Harvest Kennewick and have never had this problem during the holidays . This is my 6th year living here and shopping at this store. No dog treats and this is not the first time they have no clue when they 'll have more. Maybe this store needs to look at management to see what 's going on. Find someone who takes pride in this store and their position making it the best is can be, not just making it good enough , frankly it 's not even good enough. As you all know Great Harvest isn 't cheap, so I expect to get my money 's worth, mediocre doesn 't cut it, it 's cheating me. So with that said, I 'm done with this place. I 'm tired how customers are being cheated these days like we don 't matter when it 's us who feeds the owners. Keeps their heads above water. RAW and BURNT food is not acceptable , not for what we pay.

I actually picked up two pies for $25 Fresh Picks. The triple berry pie is delicious!