Shang Hai - Kennewick

Great place and friendly staff happy to help and promptly provide good service. Love coming here.

The food we ordered was disgusting. The server explained the chow mein but we got something totally different and the lady kept trying to argue about it. Left without eating.

This place is a little stuck in the 80's as far as the atmosphere goes, but it is kind of quaint and nostalgic in a way. The owner is always there and seems to always be our waitress. The food is great, the portions are large and they always handle our large groups with ease.

I ordered to go, and the service was quick. I ordered everything a la carte, and it was packed and hot, ready to go. I ate at home with the family, and the food was delicious. Next time, I'm eating there and waitresses do a great job.

The food has always been great. The chicken is always hot and crunchy. Big portions as well. Their customer service can be improved. They don’t come around to ask if you would like refills or water as often as I would like.