Subway - Kent County

Took 15 minutes just to serve. Was in the back talking the entire time.

Passive aggressive staff. I work across the street and needed a quick lunch on a busy day (worked here 2 years, and have never ordered from them before). I looked out my window and saw that the parking lot was empty I ordered a sandwich online at 3:00pm and walked across the street got in the restaurant at 3:07. I was ignored for a few minutes even though the restaurant was empty. There was a woman dumping meatballs into the pit but no activity besides that. A few minutes later a man comes from the back and asks to take my order. I let him know that I was picking up on online order. He walks back and the meatball woman starts making my sandwich no other words said. When the meatball woman hands me my sandwich again without speaking she 's taken the time to circle that my pickup time was 3:20 pm its not 3:13pm. I guess I should be sorry that I ordered a sandwich ahead of time?

This location randomly closes their door, at peak lunch time. On Thur, at 12:30, their door was lock and a sign saying “temporarily closed”. While sitting on my phone, looking for another option for lunch, I counted 15 more people who tried to open the locked door. So much missed revenue and pissed customers. Not a great way to run a business.

Honestly this is one of the best subways I've ever been to the employees there are very polite and they know what they are doing It's fast and efficient and you feel really comfortable there it's also extremely clean... I spoke with the owner and she's been doing it for a very long time almost 30 years she took over Subway about 6 or 7 years ago And honestly she's a great womand that's just trying to get by after the pandemic I would really recommend this placeKid-friendliness: With such a polite staff in a clean place I think it would be a perfect place to take the kidsParking: There are plenty of places to parkWheelchair accessibility: 100% accessible

I tried coming here 3/16/23 and the employee was so rude that I actually felt a bit uncomfortable letting her make my food. All I ordered was a sandwich, and she seemed extremely angry. I'm glad she had to make my sandwich in front of me so that she couldn't do anything to it.