Wendy's - Kirkland

Mid service, this place got my order all wrong. If you come here always check drive-thru orders before leaving as they miss items or just give you the wrong thing often. Also, don't be surprised if the right orders come with no sauce or lacking on flavor.

Fast serviceParking: During peak times, there is good amount of traffic and only handful of parking lots available

For as long as my fiance and I are regular customers at Wendy 's. Never have I experienced an attitude from a team member named Carina. She was rushing me my fiance of what I wanted to order, not only that when I got done and proceeded my fiance and I went to pay for our biggie bag. Carina had a bad customer service attitude, handing my fiance his debit/credit card back. When my fiance was busy and did not see her handing him the card back. Carina then slammed my fiance card right at the window seal of the drive threw and walked away. Another team member then handed our order politely along with our card back respectfully. I pray the owner and management see what type of worker he/she has working at this Kirkland location. If you 're not happy with your position/job, why work and serve customers with a bad attitude?UPDATE:On 2/18/2024 approximately 12:24am my fiance and I returned back to the Totem Lake wendys as told to do so from Matt M, the District Manager. I thought returning back things would be better getting compasated due to a bad customer service. When my fiance and I returned, we asked for management, which was Rae 'von, that was on shift. Explaining my situation of past visits with an employee and I got an email from the district manager from Matt, the meal would be in the house. Unfortunately, it was never resolved from the manager Rae 'von. I get it she is young and had an attitude rolling her eyes and verbally stating to me and my fiance, SORRY WE DON 'T DO FREE MEALS HERE AND I WAS NEVER TOLD ANYTHING SO I CAN 'T HELP YOU! While manager is rolling her eyes. Come on, be professional and handle a situation better, and explain more of what else I 'll have to show proof of other than my email from Matt M. I don 't feel comfortable returning back to this wendys location, not only the co-workers but also the manager Rae 'von needs to be retrained. Whoever trained you all, you all made your trainer look bad. It 's a shame how unprofessional you all are with a bad customer service attitude. I 'm not a troublemaker, but I was once a manager and knew what good customer service look like. If ya 'll don 't like your job, why work and serve customers??? Isn 't that what you all go through during a hiring process??? How will a response be dealing with a customer who was treated badly??? I work as a CNA and an officer position to help families even with difficult ones and still come professional to resolve an issue. I 'm not judgemental, nor am I perfect at all. Everyone has issues, but it doesn 't mean to take whatever your personal issues are. Take it out on the customers while at work. Leave your personal issues out of work and be more Jolly ? at work than a frown while working being unfriendly with poor customer service. ?

Food was ok. They kicked everyone out for some reason without explaining. They might have been having a problem with someone in the men's restroom.

The food is amazing as always. The staff friendly and helped on our way very quickly.