Homewood Suites By Hilton Denver West – Lakewood

Employees were awesome, room great and clean, check out was easy. Kinda hard getting in and out but, worth it

Thus hotel has been amazing to my family and I. We’ve been through a lot and the hotel was accommodating and very sweet.

Another great stay at a Homewood suites. Large clean rooms, great service at the front desk. The breakfast was a little poor compared to normal, and there was no bacon and very little in the way of bagels and bread and such. There was only one guy running the breakfast, and he was a little overwhelmed but tried his best. Good job Homewood Suites, I'm glad I'm a Diamnond member.

John O at the front desk was super amazing and helpful getting me the right room. Great guy!

Worst treatment by staff I’ve ever experienced. Don’t stay here, especially if you’re not white. Racist staff and managers will assume you are a criminal and treat you accordingly. Staff threatened to call the police on my wife who was standing in the lobby. It was a young, inexperienced worker, so we thought maybe it was just one bad employee. We were wrong. I talked to the manager of the location and explained the situation. To my surprise, he told me “my employee doesn’t feel safe, you need to leave”. Then I attempted to contact Hilton diamond desk 4 times. They gave me a generic response and dismissed it. I’ve stayed 700+ nights in Hilton hotels and this experience has left me in disbelief and hoping never to stay in one again. I thought Hilton would take a situation like this seriously, but I was wrong. They have apparently stopped caring how their local owners run their businesses. You can not trust that this or any Hilton hotel will live up to your expectations of the Homewood or Hilton brand. Stay at Marriott, courtyard, Sheraton, residence inn or Fairfield instead. They have a lot of locations in the area. Update-June 2024- after 2 years, still no response from the Homewood. I guess they don’t want to “engage” after the behavior of their employee and manager.