Popeyes Louisiana Kitchen - Lancaster

3rd time I come at 8pm and door is lock to order in store , I check the door hours and it says they close the door at 10pm . Finally someone walk out and the manager tells me only drive thru... terrible service plus never have something that I want , never come back

Every time I come here they always seem to forget something from my order. Well the other day I spent $46 on 2 wing combos (12 piece wing platters) when I got home I realized the combs were both 6 piece not 12. I paid for 12. So I call them twice, no answer. I drive there and tell the girl I’m missing my 12 other wings, they ask if I called I said yes nobody answered and she turns to another employee and says “we “forgot” her wings” and put her fingers in quotation marks as if I’m lying. I never was told sorry or even tested nicely. Instead they accused me of lying. Shame on this location. I will not be returning. I sent corporate a message and all they tried to do was offer me a $5 discount. Will not be returning.

This a 4 piece chicken strips for my child I just bought.

They never have any food ready to drop and it takes at least 10 minutes to even be acknowledged at the drive thru. The level of ignorance is unmatched; NEVER AGAIN.

If I could rate zero I would. Made us wait for 25 minutes with no cars ahead of me, than ignores me when I'm trying to complete my order. Worst customer service I've experienced in a long time. Don't recommend.