Chipotle Mexican Grill - Lansing

Terrible wrong food place in our bag , we didn’t get anything we ordered and when we tried to call it’s all automated. Chipotle is absolute trash and will never go

Stopped in on a whim, was feeling some Mexican, and a friend of mine had said Chipotle is way better than Qdoba (my usual stop).Walked up to the counter and was not greeted by the young woman, just asked what I wanted. Chicken bowl, please. She asked what kind of rice I would like. Now, compared to Qdoba 's rice options, these two looked very similar so I asked if one was white and one was brown, since it wasn 't blatantly obvious to me. Yeah, she responded sardonically. Then she asked what protein I would like. I repeated, Chicken, please. At each step, she seemed more and more frustrated with my order, finishing me off with a large glob of sour cream nearly spilling over the edge of the bowl.A different young woman rang me up for my order, and she was not super pleasant either. Non conversational, seemingly unaffected by my presence. Total came out to $8 and change, I paid, and she walked away from the register. Fortunately, I 'm not completely helpless, and found the forks and napkins just behind me.Sat down to eat and started reading reviews. 100% agree with those that say the rice was a little sus (slightly undercooked), but everything else was delicious. Chicken was great, salsa perfect spice level, the sour cream amazing (and made the glob action of its dispensing forgiveable).As for atmosphere about what you 'd expect from any fast food location. A little dirty, but nothing alarming.I know fast food work can be tedious (as a former Subway manager), but in spite of that, it 's still customer service. It 's okay to be stressed, but I prefer not to have that stress taken out on me. As a non regular, definitely didn 't feel welcome here. Won 't come back to this location, but the idea of Chipotle on the whole is not tarnished for me. Maybe I 'll try the Okemos location soon.Vegetarian options: Rice and beans are a meal in and of themselves, and you can dress them up with cheese, salsas, sour cream, lettuce, etc. They even have a veggie meat substitute if you desire.

It improved slightly for a time. Now it's back to being out of essential or basic ingredients constantly.

I went over there and I asked some extra rice and lady was so rude and left the counter without serving food. Worst management, don’t know how to deal the customer, very rude customer service, I used to go every other day, few people are good other than that the whole management is really really poor. Don’t want to go there.

First time here and the food was good. Looking forward to trying a few more items in the future.