Waitrose - Lincoln

The cafe is a great place we enjoy, either mid or post shopping! The staff are very friendly, tables are efficiently cleared and cleaned and there is a wide range of food options from toasties and cakes to larger dishes. Lovely, comfy setting too, highly recommended.

The service at this restaurant was incredibly slow. I ordered a tea cake, which sat on the side for ten minutes while I drank my coffee. When I asked why it hadn't been toasted yet, I was told it would be another 15 minutes. Waiting 25 minutes for a tea cake is unacceptable, especially when my coffee would be gone or cold by then. The cafe has the potential to be great as it is nicely arranged, but they need to work on their efficiency. I felt sorry for all the elderly customers waiting in line to order and then waiting for their drinks. It would be better if they informed customers of any delays at the time of ordering so they can make a different choice. Overall, not a good experience.

Had a delicious bowl of porridge with blueberries a coconut latte currently on promotion with my Waitrose card at £4.00. Not only is this excellent value but it is a lovely place to start the day! The staff are always friendly cheerful, the tables are always promptly cleaned and nothing is too much trouble. Sometimes the service can be a little slow but this is probably down to the indecisiveness of the customer! There is a trolley park so you can break off from your shopping, clean toilets outside seating if you prefer. The Waitrose cafe is a hidden gem which is well worth a visit!!

I met a friend at the cafe at 11.00 a.m. for a hot drink and cake. It was a very strange set up as mugs were collected from the wall. My original one was dirty so had to be exchanged. Self serve cakes. This was easy and a good selection. Of the payment points only one was open, and eventually there was a queue of a dozen people waiting. I commented on this but it made no difference and the other payment point remained closed. A positive is that they serve tea in pots, which was good for me. On the downside they struggled to serve my friend an oat milk cappuchino and she had to go back for it after dairy being served by mistake. I definitely won't risk ordering a hot meal but might try tea and cake again as choice nearby is limited. My friend said she won't return.

I ordered a bacon roll as a treat to myself having recovered from covid . When it arrived it consisted of a large ciabatta roll with3 half slices of streaky bacon on it . I queried it on the Waitrose complaints section and have been advised that they changed from 2 slices of back bacon to this , it is certainly not good value for money at£ 3.75 . The quality of greggs is much better at half the price including coffee. I don’t mind paying more for good quality but this was appalling . Come on Waitrose you can do better than this ,,,