Bj's Brewhouse Shackleford Crossing

Eating was good and service was great! we'll be back soon.

Large eating and the waitress was very attentive to our entire table needs. I will be coming back

Very nice eating! beautiful ambiente! a very nice server, his name was london or landon

We arrived for our 7:00 reservation and it looked like 25% of the tables were open. The host told us it would be a 10 to 15 minute wait. We told him we had a reservation and asked if they were going to honor it especially since there were so many open tables? He told us they didn’t want to stress the servers so we would have to wait. As we sat there waiting we noticed he told the same thing to everyone that walked in the door. We were finally seated 15 minutes after our reservation time. The server was fine and the food was OK except they were out of my first choice entree. This was our first time there and our experience didn’t leave us wanting to go back.

Food took along time to come out. The food was sub par. Double Pork Chop was extremely dry. Steak had an increased amount of fat. Asparagus was skinny/small. Never seen it so skinny before. Baked potato was burned. Sent it back. Was almost finished with steak by the time it came out. I had to ask what was taking so long. Asked for steak sauce. Took forever to get it. Then the bottle was almost empty. Had to ask for another bottle. Took forever to get it. An overall bad experience. The server asked “how was it?” And I shared the above. She knew. She did apologize for it taking so long to get baked potato. Asked if I wanted her to speak with manager. I told her that was the right thing for her to do. Manager came over. He didn’t treat us like a customer he’d like to come back. We never asked for a refund or discount. He seemed as if he was waiting on us to ask. That was not the intent. I had already given the server my Card. I just wanted to let them know so they could improve. Manager stepped away and came back with revised bill that included small discount. Very small. We paid the bill and RAN out. We like to give restaurants chances so I won’t say I will never go back but I will say that It will be a long time and I will not be able to recommend at this time.