Chili's Grill - Livonia

Don't order curbside because apparently they aren't doing it. I placed a curbside. They told me to arrive by 8:28 -8:33PM. I received the link to check in. I arrived promptly at 8:27PM. After waiting and waiting and seeing countless ppl go into gettheir food after waiting. I decided to go in at 8:51 PM and low and behold my food was sitting on the shelf for how knows howlong. I understand being sorry staffed but if you can't keep up with the curbside orders turn off the feature that way customersaren't waiting on their food to come out that will probably never come.

If I could give zero stars, I would. I?ve worked over 10 years in the food industry and I?m not normally one to complain, I?m also not someone who orders takeout often from anywhere. I placed my order for curbside at 6:50pm, the estimated pickup timewas between 7:15-7:20pm. I marked on the website that I had arrived and was waiting in my car until after 7:30pm and decided togo inside because I hadn?t heard anything or seen anyone deliver anything to the other cars that were waiting. After goinginside, my first step through the door made me feel disgusted. The floor was so unbelievably sticky, my shoes were sticking toit, no one greeted me upon entering (and didn?t acknowledge the other 3 people that were waiting). I stood there and lookedaround for someone to help us and noticed there was one person who kept passing us and didn?t ask if we had been helped or not,she also didn?t have any sense of urgency. We could hear people full-on yelling at each other in the kitchen and as I stoodthere I looked around some more, the walls and baseboards were gross and the vents were covered in multiple layers of dust.After waiting inside another 10 or so minutes, the employee finally acknowledged me and just said ?name?? I didn?t hear them andthey said it again louder. I felt this was a rude way to ask for someone?s name for a takeout order. My experience was terribleand I will not be returning, I?m hesitant to even eat my food because of how unsanitary the establishment appeared.

What happened to chili? they used to be a nice place to eat with good food. I remember the days when all the tables and stands were full. I was in the last 6 months to 3 different chili locations, livonia, canton and all park and suck them all. the service is pathetic. only one person waits tables during the work of the bar at the same time. the service has so badly received that they only use the bar area for sitting places that leave the rest of the restaurant empty. I don't know about another restaurant that has to do this! they have in the rule a long wait to get space, then when they sit, they will wait another long to get their food because they are also short staff in the kitchen. eating has also become bad. it is either not properly cooked (over or under cooked) or not the way they have ordered it. I don’t know what chili’s makes different from other restaurants such as red robin, olive garden, pf changs and outback, just to name a few, but these restaurants seem to have no problem working for them. I will never visit a chili restaurant again. I would give a zero-star rating if I could. they should all close.

Don't order curbside because apparently they aren't doing it. I placed a curbside. They told me to arrive by 8:28 -8:33PM. I received the link to check in. I arrived promptly at 8:27PM. After waiting and waiting and seeing countless ppl go into get their food after waiting. I decided to go in at 8:51 PM and low and behold my food was sitting on the shelf for how knows how long. I understand being sorry staffed but if you can't keep up with the curbside orders turn off the feature that way customers aren't waiting on their food to come out that will probably never come.

The staff is great always friendly…Only one complaint please make sure the French fries are cooked fresh. This is not the only chilis location that I was at that doesn’t make fresh French fries. Also the Detroit Troy location. Please do better! Over all everything else is so far good!: